Q: How do I order?
A: Follow instruction for a shopping cart on the website or contact us directly for assistance at firstname.lastname@example.org.
Q: How much is shipping?
A: Shipping is free for order over $49.00.
Q: When will I get my shipment?
A: All products are shipped as quickly as possible. We are not an importer with a warehouse of imported goods. Because we handmade all products, some products may take longer than other. LeatherCarry collection is usually shipped within one week. DreamBags collection, if in inventory, will ship within a few days. Otherwise, will keep you informed by e-mail of estimated arrival of your shipment if we cannot ship within 7 days.
Q: When will my credit card be charged?
A: All products are prepaid prior to production and shipments via Pay Pal.
Q: How long does it take to deliver a shipment by a common carrier?
A: Between 3 to 7 days within the United States.
Q: How can I return my shipment?
A: All returns and claims must be made within 10 days after receipt of merchandise with freight prepaid and Return Authorization Number. Please, e-mail to email@example.com to receive your Return Authorization Number. Make sure that your shipment is accompanied with this number. We strongly recommend that you insure the package.
Q: Where do I return my merchandise?
A: Cardinal Design, Inc. RA# ............, P.O. Box 752, Antioch, Illinois 60002
Q: When will you issue credit for returned merchandise?
A: Upon receipt and inspection of your return, we will issue credit minus any restocking charges if applicable. You are responsible for freight charges unless we shipped any item to you in error.
Q: Who is responsible for freight complaints?
A: You have to make all freight claims directly with the carrier. We will help you as much as we can.
Q: Do I have to cancel backorders?
A: Yes. Cancel your order in writing via e-mail firstname.lastname@example.org; otherwise all back orders will be shipped.
Q: Can I return merchandise because I don't like it?
A: Yes, but such returned merchandise is subject to a 10% restocking charge. You should also receive your Return Authorization Number prior to returning your order.
Q: How long is the warranty on my merchandise?
A: All products are under the manufacturer's warranty for 1 year on parts and labor. Normal wear and tear of products will be excluded from warranty coverage.
Q: If I order several products, will they be shipped together?
A: Yes. You may have to wait, however, if one of the items is on backorder. You can advise us via e-mail at email@example.com of your preference.
Q: Can you ship next day?
A: Yes, if we have your item in inventory. Remember, additional shipping charges will be added to your credit card for next day shipment. You will be notified via e-mail of all changes or charges regarding your order.
Q: Where the merchandise made?
A: All products are made in Illinois, USA.
Q: Can I order for my retail store?
A: Yes, you can. We will provide you with wholesale prices based on your order quantity and frequency. For OEM/contract manufacturing services, contact us at firstname.lastname@example.org.